Seamless solutions for secure member engagement

CHALLENGE

A regional healthplan needed to streamline its production of provider directories. They were looking for a partner who could not only build a directory from multiple disparate data sources, but also print and distribute them in a print-on-demand “book of one” model with page counts ranging from 24 to 1,400+.

SOLUTION

KP leveraged its provider directory technology solution to deliver an on-demand, electronic, geo-coded, remediated 508 / WCAG PDF directory.  KP also created print-ready PDF files which were delivered to our production platform for printing and distribution via mail to the requesting member within 48 hours. KP’s manufacturing platform allows for variable page counts, which meets the customer’s on-demand requirements, and the production of static books up to 1,400 pages in higher volumes for regional distribution.

BENEFITS

• Speed to market: KP’s solution builds the directories on demand, often in seconds, as opposed to the previous solution which took several days, allowing the payers members to have vital information presented how they want it, when they want it.
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• A single-source solution for creation, production, and distribution. Our closed loop, ISO 9001–certified manufacturing platform does not rely on third-party vendors, regardless of the page count or number of directories ordered.
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• Security. With integrations into multiple sources of data, the client’s internal Client Management Solution, and a member-facing web portal, data security was critical. Our ISO 27001, AT101SOC 2 Type Two, and closed-loop manufacturing processes exceeded our client’s InfoSec requirements and subsequent on-site audits.
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“When we first reached out to KP, we felt their proposed solution was too good to be true. But, after a seamless onboarding and technology deployment led by a team of dedicated project managers, we soon realized that the solution was as described—perfect. For over two years, KP has never missed an SLA and continues to offer us innovative solutions for member engagement.”

– Director, Marketing Operations – Member Communications
A regional healthcare payer with over 1,000,000 members