KP Coronavirus (COVID-19) Communications

We are committed to maintaining a safe and healthy workplace. Promoting the overall well-being of our team members and communities is our top priority. We remain in close contact with all of our clients and supply chain vendors as we continue to work through this challenge together. Our common goal is to maintain a healthy work environment and a healthy work force.

Following is a status of KP’s activities.

UPDATE: KP CONTINUES TO OPERATE ALL FACILITIES IN FOUR STATES.

As the pandemic begins to move toward the endemic stage, KP has aligned policy and risk mitigation actions (masking, distancing, etc.) to the CDC’s three categories of risk (Red, Yellow & Green). By monitoring CDC Risk Ratings for the counties within which Divisions are located, KP is able to actively shift prevention actions accordingly.  At KP, we recognize and appreciate quarantine/masking fatigue.  Everyone is feeling it.  As a result, it’s only natural that we risk letting our guard down.  However, we are doubling down on protecting our employees, and staying on guard.  Masks are worn in all common areas, meetings and any place where people are in proximity to one another.  All restrictions on guests, travel and physical distancing remain in place. By aligning actions with CDC assessed risk levels, protection of employees and guests continues. Perhaps most importantly, we’re staying vigilant in reporting all first, second or even third hand exposure to the virus – even minor symptoms warrant attention and monitoring, triggering a process that effectively quarantines and contact traces those who may be at risk, following CDC and local guidelines for safe return of impacted individuals.  In this way we remain focused on everyone’s health and safety.

 

Customers in essential sectors that KP is supporting:

We have a responsibility to maintain business continuity and critical manufacturing to support many of our customers identified as “Essential Critical Infrastructure Sectors” by the U.S. Department of Homeland Security Cybersecurity & Infrastructure Security Agency (CISA).

Customers in essential sectors that KP is continuing to support:

  • California and Washington State Governments that provide public programs and services through outreach and informative communications, enrollment, membership, and email and direct mail activities associated with call centers.
  • Healthcare / Public Health Companies that deliver essential health care which includes informative materials, enrollment, membership, notifications, ID Cards, and on-going critical communications related to COVID-19.
  • Critical Manufacturing: Medical Device Manufacturers that make products and technology critical for medical supply chains to address the critical health needs related to coronavirus which include labels, instructions for use, manuals, and product guides.
  • Financial Services that are needed to process and maintain systems for processing financial transactions and services (e.g., payment, clearing, and settlement; wholesale funding; insurance services; and capital markets activities).
  • Food and Agriculture operations such employment benefits, FMLA programs and communications to support the selling of food and beverage products to the public.
  • Other Community-based Government Operations and Essential Functions that operate communications networks and maintain digital systems infrastructure supporting other critical government operations that include statements, clearing, and payment activities.

Business Continuity

The safety of our employees, clients, suppliers and all of our families remain of critical importance to us. At KP, our ISO 9001 certification helps provide a framework for a process-oriented approach during times like these. Our Business Continuity Plan includes a specific pandemic plan to help address the Coronavirus (COVID-19). This includes the following:

  • ISO 9001 business continuity / disaster risk management and contingency programs activated
  • Communicating and educating all employees about contagious diseases by having department meetings, posting notices and explaining our facility’s guidelines and plans.
  • Our management teams have regularly scheduled meetings to refine our production plan should we need to react to production that is more limited.
  • Supply chain continuity: plans and communications are in place with our suppliers (e.g. paper merchants, outsource providers, freight carriers, USPS and equipment servicers).
  • The technology that supports all our critical IT system and customer facing solutions are located in two redundant data centers. The primary data center is collocated at the Cyxtera datacenter in Sunnyvale CA in a secure facility. Cyxtera has a pandemic plan in place and we are in constant contact with them.
  • Our network architecture allows for secure remote connections to our datacenter for development and support. We have instructed all our technology and development teams where possible, to work remote until we may once again resume work using pre-pandemic methodologies.
  • We are additionally planned, scheduled and staffed for cases where we saw higher than usual absenteeism as employees needed to care for children that were out of school due to school closures, or employees who needed to care for impacted family members.

Resources for more information:

Our Core Values

  • Accountability

    Each person accepts full responsibility for successfully completing our work.

  • Intellectual Honesty

    Being true to our own convictions and never misleading others in our words or actions.

  • Relationships

    The most valuable benefit of our careers are the relationships we build with each other.