Updated: March 30, 2020 4:12 p.m PST.
Now, more than ever, we appreciate community and our relationships. We want to share a status of KP’s activities. UPDATE: KP CONTINUES TO OPERATE ALL FACILITIES IN FOUR STATES.
Shelter in Place and Stay at Home Directives
National and local governments are instituting directives that impose restrictions on business activities in an effort to combat the spread of COVID-19. While we fully support preparedness efforts by government entities, we also have a responsibility to maintain business continuity and critical manufacturing to support many of our customers identified as “Essential Critical Infrastructure Sectors” by the U.S. Department of Homeland Security Cybersecurity & Infrastructure Security Agency (CISA) in the Memorandum, dated March 19, 2020. CISA’s guidance is identified in the States and Counties in which KP operates facilities: California’s Order, Washington State’s Proclamation, Texas’ Order, and most recently in Utah’s Public Health Order.
Customers in essential sectors that KP is continuing to support:
- California and Washington State Governments that provide public programs and services through outreach and informative communications, enrollment, membership, and email and direct mail activities associated with call centers.
- Healthcare / Public Health Companies that deliver essential health care which includes informative materials, enrollment, membership, notifications, ID Cards, and on-going critical communications related to COVID-19.
- Critical Manufacturing: Medical Device Manufacturers that make products and technology critical for medical supply chains to address the critical health needs related to coronavirus which include labels, instructions for use, manuals, and product guides.
- Financial Services that are needed to process and maintain systems for processing financial transactions and services (e.g., payment, clearing, and settlement; wholesale funding; insurance services; and capital markets activities).
- Food and Agriculture operations such employment benefits, FMLA programs and communications to support the selling of food and beverage products to the public.
- Other Community-based Government Operations and Essential Functions that operate communications networks and maintain digital systems infrastructure supporting other critical government operations that include statements, clearing, and payment activities.
The safety of our employees, clients, suppliers and all of our families remain of critical importance to us. At KP we are fortunate to be ISO 9001 certified as this practice helps provide guidance during times like these. Our Business Continuity Plan which includes a specific pandemic plan to help address the Coronavirus (COVID-19). This includes the following:
- ISO 9001 business continuity / disaster risk management and contingency programs activated
- Communicating and educating all employees about contagious diseases by having department meetings, posting notices and explaining our facility’s guidelines and plans.
- Our management teams have regularly scheduled meetings to refine our production plan should we need to react to production that is more limited.
- Supply chain continuity: plans and communications are in place with our suppliers (i.e. paper merchants, buyout partners, freight carriers, USPS and equipment servicers).
- The technology that supports all our critical IT system and customer facing solutions are located in two redundant data centers. The primary data center is collocated at the Cyxtera datacenter in Sunnyvale CA in a secure facility. Cyxtera has a pandemic plan in place and we are in constant contact with them.
- Our network architecture allows for secure remote connections to our datacenter for development and support. We have instructed all our technology and development teams where possible, to work remote until we know more about the spread of the virus.
- We are additionally planning, scheduling and staffing for cases where we may see higher than usual absenteeism as employees need to care for children that may be out of school due to school closures, or employees need to care for impacted family members.
In addition, we have taken the following immediate steps in each facility to prevent the spread of influenza and create a healthy environment to minimize the spread of COVID-19:
- We comply with ever-expanding social distancing requirements.
- Updated KP visitor policy: we are prohibiting all “non-essential” visitors from KP facilities. Essential visitors are those required to keep us operational, such as equipment maintenance/repair and deliveries/pick-ups.
- Suspend non-essential business travel and conduct meetings virtually whenever possible.
- Purchased additional hand sanitizer and disinfecting wipes and placed throughout the facilities.
- Added multiple posters throughout the facility to raise awareness of proper hygiene habits.
- We are actively working our temp agencies we use to hire workers and letting them know the guidelines and plans in our facilities.
- Working with our cleaning services, we’ve added additional focus areas in the office, manufacturing and common areas.
We are also encouraging individuals to take the following responsibility for personal health:
- Talk to your doctor about getting the seasonal flu vaccine.
- Stay home if you are sick with a fever in excess of 100°F.
- Take preventive actions to help stop the spread of germs.
- Wash your hands frequently with soap or hand sanitizer.
- Avoid touching your nose, mouth and eyes.
- Cover your coughs and sneezes.
- Keep frequently touched common surfaces extra clean such as telephones and computer keyboards.
- Avoid using other employee’s phones, desks, pens, or other tools and equipment.
We will remain in close contact with all of our clients and supply chain vendors and will work through this challenge together. Our common goal is to maintain a healthy work environment and a healthy work force.
Resources for more information: